Property Connector Knowledge Base

As part of our design update, the screenshots are currently being revised.

TABLE OF CONTENTS

Overview

Overview

Reservation Detail displays all the essential reservation elements including General information, Room Rate, Guest information, etc.

Reservation General Information

Guest Name: Guest name is masked with an option to display full detail
Channel: Reservation channel
Reservation status: Refer to Reservation Status
View Timeline History: Time and reservation xml log
Print: Print reservation details

RES Timeline History

Timeline

Display in timeline format on Confirmation / Modification / Cancellation

Status: Confirmed / Modified / Cancelled

Result: Successful / Processing / Failed

Start Time: Requested time from Property Connector to Property Management System (PMS) - UTC Time

End Time: Response time Property Connector received - UTC Time

View Stream Detail: xml reservation log

XML log

Record the request and response message for each request, for IT technical support team to review

General

Channel RES No, PMS RES / Cancel RES No, DerbySoft / Supplier RES No, Booking / Update Time (Local Time)

1. Supplier RES No is the confirmation number that Property Connector returns to the channel.
2. If you enable "Auto-Confirmation" function, Property Connector returns the confirmation number to the channel before receiving your PMS Confirmation number,
3. If you do not enable "Auto-Confirmation" function, Property Connector will wait for your returned PMS Confirmation number and send to the channel.

Quick Guide takes you to the respective reservation detail

Room Rate

Display the essential information like Check in / out Date, Room Type, Rate Plan, Room Count, Meal Plan, Occupants, Rate Type, Amount before/after Tax, Currency, Daily Rates, Cancellation Policy Code and Description