When a reservation from a channel contains multiple rooms, you can choose whether to split this type of reservation into multiple one-room reservations. Or you can keep the multiple-room format pushed to the PMS.

1 Request a Split Reservation

  • When you select "Split Multi-Room Reservation," Property Connector will split the reservations from the channel into multiple reservations to your PMS.


  • Property Connector will add a suffix to the original channel reservation number to differentiate the split reservations. For example, the original reservation number is 24564563456, with 3 room counts. The split channel reservation numbers will be 24564563456-1, 24564563456-2, and 24564563456-3.


  • Guest name is assigned according to user input when making the reservation. xxxxxThe name of the occupant of each room will be assigned according to the maximum number of occupants of the room type and the number of occupants filled by the user to ensure that each room will have at least one occupant.


  • After splitting the reservation, if you encounter partial confirmation, we will handle the failed booking in different scenarios:  

1) Booking.com and Expedia: The channel has confirmed the reservation to the user according to the availability, inventory, and rate pushed by the interface. When you receive failed reservation notification from Property Connect, please re-push the reservation to PMS or process the unconfirmed reservation offline

2) Other channels: Property Connector will push the entire failed reservation to the channel

a) If you are able to confirm this reservation with the channel offline, you can re-push the reservation in the Property Connector 

b) If you are not able to confirm to confirm this reservation with the channel, please go ahead to cancel the entire reservation (including the confirm part) 


2 No request for reservation splitting

  • When 'Split Multi-Room Reservation' is unchecked, Property Connector will push the reservation from the channel directly to PMS. PMS will confirm the reservation when this is available. Then Property Connector will return the confirmation result from PMS to the channel.