As part of our design update, the screenshots are currently being revised.

Dear Partner,

We are reaching out to let you know that we have experienced Booking acknowledgement delay at our end on May 31,2023.

Please refer below for more details:

Outage Description: Booking Delivery

Outage Start Date/Time: May 31, 2023 14:05 PM (GMT+7 BKK time)

Outage End Date/Time : Jun 01, 2023 12:00 PM (GMT+7 BKK time)

Outage Impact for Channel Manager and connected hotels: You may have experienced that the bookings created in this outage window were delivered to you with a delay. 

If you face overbooking due to this delivery delay, please advise the properties to contact biz@agoda.com for further support. 

Should the problem persist, please feel free to reach out to us using the below contacts.

Note: This outage notification is shared across all Channel Managers. If you are not impacted by the specified outage, no action needs to be taken

Best regards,

Agoda Technical Connectivity Support

How to reach us:

For non-connectivity issues (property settings, content updates, bookings, payment, user access, promotion activations) please submit your inquiry via the widget on the YCS Extranet;

For technical connectivity issues (YCS5API, OAPI, PromoAPI), please submit your inquiry using this Technical Support Form.